Lessons worth writing down
Short, practical pieces on operations, continuous improvement, and leadership that you can take back to your team on Monday.
No amount of profit can fix a broken team
Why breaking employee trust is one of the most damaging mistakes a small business can make.
3 min read Scaling a businessYou can't scale a business without scaling your skills
Bigger business, bigger demands. Your skills have to grow with it.
3 min read TrainingExpanding your operations toolbox
Know the tools you have, and the ones you need to bring in.
5 min read LeadershipTemporary leadership, lasting impact: building the bridge to your next COO
Not every hire has to be permanent. Sometimes a temporary leader is what creates the long-term solution.
4 min read Project managementLeading through chaos, now with a better plan
What my PMP coursework is teaching me, and how I'm already putting it to work on real projects.
4 min read Lean & inventoryThe red tape rule: a safety stock system nobody has to remember
How a strip of tape on a shelf cut emergency orders and stockouts by 40%.
4 min read LeadershipLearn before you lead: make changes with your team, not to your team
Why I never change a process until I've walked it with the people who do the work.
3 min read Root cause analysisEvery mistake is a process or training problem
Stop asking who messed up. Start asking what let it happen.
3 min read OperationsTribal knowledge is a business risk
What happens when the one person who knows how everything works steps away.
3 min read